Where
People Lie Most!
Kevin Hogan
People
lie, research has shown, in one-fourth of their daily, social
interactions. But according to Cornell University communications
researchers, people are most likely to lie on the telephone.
In fact, the researchers say, phone fibbing is even more
likely than when people use e-mail, instant messaging or
even speak face-to-face.
"Some
psychologists did not expect this. Lies makes us feel uncomfortable,
and you would think we should be using media to reduce that
discomfort, but that's not the case," says Jeff Hancock,
Cornell assistant professor of communication. In a study
of 30 students, his research group found that, "People
lied most on the telephone and least in e-mail, and that
lying rates in face-to-face and instant message interactions
were about equal," he says. It is the communication
technology, he suggests, that affects lying.
Hancock
and Cornell graduate students Jennifer Thom-Santelli and
Thompson Ritchie are authors of the peer-reviewed study,
"Deception and Design: The Impact of Communication
on Lying Behavior," to be presented April 24-29 at
the Computer-Human Interaction (CHI) scientific meeting
in Vienna, Austria.
On average,
the lies told by the students in the study were trivial,
Hancock says. E-mail lies tended more often to be planned,
and the lies usually were believed, according to the e-mailers.
Why
does the telephone make it easier to tell untruths? "If
you called in sick to your boss, but you were dressed and
ready to ski, you would succeed in lying on the phone. But
if you claimed to be sick in a face-to-face conversation,
but you were wearing a ski outfit, you would obviously fail
in lying," Hancock observes.
The
telephone, he says, allows people in different physical
locations "to communicate with vocal and inflection
cues intact, while e-mail and instant messages eliminate
or distort nonverbal cues and modify the timing of communication."
Because
the majority of lies are unplanned and tend to emerge spontaneously
from conversation, "media where interactions are in
real time boost the opportunity for deception," Hancock
says. "If during a conversation one friend is asked
by another what she thinks of his new shirt, and she does
not like it, she is now presented with a decision to lie
or not," says Hancock. "This type of opportunity
is less likely to arise when composing an e-mail. Thus face-to-face
conversation, telephones and instant messages present more
opportunity for lies."
However,
if the conversation is on the record, Hancock notes, people
are less likely to lie. "Users should be hesitant to
lie in a medium where statements are recorded and are easily
reviewed," he says. Face-to-face and telephone conversations
are typically not recorded, while e-mail is often saved
by both the sender, receiver and by servers hosting e-mail
accounts. Instant-message conversations are logged for the
duration of an exchange and can easily be saved.
Participants
in the study recorded all social communications for seven
days, including how often they lied. The rate of deception
was calculated by dividing the number of lies by the number
of social communications. Among 30 students involved in
the study, there were 1,198 social communications and 310
lies. On average, participants engaged in 6.11 social communications
daily and lied 1.6 times per day, meaning that about 26
percent of the reported social communications involved a
lie.
Of the
telephone conversations, 37 percent involved deception,
while face-to-face conversations included lies 27 percent
of the time. About 21 percent of the instant messages and
14 percent of the e-mailing included lies. Hancock also
found that experienced e-mail users were more likely to
lie more often.
BODY
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